Last Updated: October 12, 2025
This policy explains how SHero Empowered communicates with you via email, text, and other electronic means, and outlines your rights regarding these communications.
1. Types of Communications
When you interact with SHero Empowered, you may receive the following types of communications:
1.1 Service-Related Communications
Transactional emails that are essential to your use of our services:
- Program enrollment confirmations
- Payment receipts and billing information
- Session appointment reminders and confirmations
- Password reset requests
- Important account or policy updates
- Responses to your inquiries
You cannot opt out of these essential communications as they contain information necessary for the services you’ve requested.
1.2 Marketing Communications
Promotional content you can choose to receive:
- Weekly newsletter
- Program announcements and special offers
- Educational content and resources
- R.I.S.E. meeting reminders
- Community updates and events
- Blog post notifications
You can opt out of marketing communications at any time while still receiving essential service-related emails.
1.3 Program Participant Communications
For enrolled program participants:
- Session reminders and preparation materials
- Weekly check-ins and accountability messages
- Resource sharing and workshop materials
- Community guidelines and updates
- Progress milestone celebrations
2. Newsletter Subscription
2.1 How You Subscribe
You may subscribe to our newsletter by:
- Signing up through our website forms
- Requesting a subscription during a consultation
- Enrolling in a program (with your consent)
2.2 What to Expect
Our newsletter typically includes:
- Practical tips for navigating life transitions
- Inspirational content and success stories
- Announcements about R.I.S.E. meetings
- Educational resources and articles
- Occasional program information
2.3 Frequency
We typically send our newsletter weekly, though frequency may vary. We respect your inbox and will not overwhelm you with excessive emails.
3. Your Communication Preferences
3.1 Opting Out of Marketing Emails
You can unsubscribe from marketing communications at any time by:
- Clicking the “unsubscribe” link at the bottom of any marketing email
- Replying to any email with “unsubscribe” in the subject line
- Contacting us directly at admin@sheroempowered.com
- Updating your preferences in your account settings (if applicable)
Your request will be processed within 10 business days.
3.2 Essential Communications Continue
Even if you unsubscribe from marketing emails, you will still receive:
- Service-related communications for programs you’re enrolled in
- Payment confirmations and billing notices
- Session appointment confirmations
- Security or policy updates
- Responses to your direct inquiries
3.3 Resubscribing
Changed your mind? You can resubscribe to our newsletter at any time through our website signup form.
4. Email List Management
4.1 How We Handle Your Information
When you subscribe to our newsletter:
- Your email address is stored securely with our email service provider
- We do not sell, rent, or share your email address with third parties
- We use your information only for the purposes you’ve consented to
- See our Privacy Policy for complete information about data handling
4.2 Data Retention
We retain your email address and communication preferences:
- While you remain subscribed
- For a reasonable period after unsubscribing (to honor opt-out requests)
- As long as required by law or for legitimate business purposes
5. Communication Standards
5.1 Our Commitment to You
We commit to:
- Sending relevant, valuable content
- Respecting your inbox and time
- Providing clear unsubscribe options
- Honoring your communication preferences promptly
- Protecting your information and privacy
- Using a consistent, recognizable sender name
5.2 What We Won’t Do
We will never:
- Sell your email address to third parties
- Send spam or unsolicited promotions
- Use deceptive subject lines
- Continue sending marketing emails after you’ve unsubscribed
- Share your personal stories or information without permission
6. Text Message Communications
6.1 SMS/Text Messaging
We may offer text message reminders for:
- Scheduled coaching sessions
- R.I.S.E. meeting notifications
- Time-sensitive program updates
6.2 Opting In
Text message communications require your explicit opt-in consent. You will only receive texts after you’ve:
- Provided your phone number
- Agreed to receive text messages
- Confirmed your consent
6.3 Opting Out
To stop receiving text messages:
- Reply “STOP” to any text message
- Contact us at admin@sheroempowered.com
Message and data rates may apply based on your mobile plan.
7. Response Times
7.1 General Inquiries
We aim to respond to general inquiries within:
- 1-2 business days for email
- 24-48 hours for urgent matters
7.2 Program Participants
Enrolled participants typically receive:
- Same-day response to urgent session-related matters
- 24-hour response to general program questions
- Scheduled check-ins as outlined in program details
7.3 Holidays and Weekends
Response times may be longer during:
- Weekends
- Federal holidays
- Scheduled business closures (with advance notice)
8. Email Security
8.1 Protecting Your Information
We take reasonable measures to protect email communications, including:
- Secure email service providers
- Encrypted data transmission when possible
- Regular security updates and monitoring
8.2 Limitations
Please note that:
- Email is not completely secure
- We cannot guarantee the absolute security of email transmissions
- Avoid sending sensitive information (financial details, passwords) via regular email
- Use secure portals or encrypted methods for sensitive communications when available (WhatsApp or encrypted Facebook Messenger)
8.3 Suspicious Emails
If you receive a suspicious email claiming to be from SHero Empowered:
- Do not click any links or download attachments
- Do not provide personal or financial information
- Forward the email to us for verification
- Delete the suspicious email
We will never ask you to provide sensitive information via email.
9. Third-Party Email Services
9.1 Email Service Providers
We use reputable third-party email service providers to manage and send our communications. These providers:
- Are contractually obligated to protect your information
- Use your data only for the purposes we specify
- Cannot use your information for their own marketing
9.2 Provider Changes
If we change email service providers, we will:
- Migrate your subscription status
- Continue to honor your communication preferences
- Maintain security and privacy standards
10. Email Tracking
10.1 Analytics
We may use email tracking to monitor:
- Email open rates
- Link clicks
- Content engagement
- Delivery success rates
This helps us improve our content and ensure emails reach you successfully.
10.2 Your Control
You can limit email tracking by:
- Disabling images in your email client
- Using email clients with built-in tracking protection
- Adjusting your email privacy settings
11. International Considerations
11.1 Location
SHero Empowered operates primarily in the United States. Our email communications comply with:
- CAN-SPAM Act (United States)
- GDPR requirements (for EU subscribers)
- Other applicable international regulations
11.2 Your Rights
Depending on your location, you may have additional rights regarding your personal data and communications. See our Privacy Policy for details.
12. Children’s Privacy
We do not knowingly collect email addresses from individuals under 18 years of age. Our email communications are not directed to minors.
13. Changes to This Policy
We may update this Email & Communications Policy to reflect:
- Changes in communication practices
- New services or features
- Legal requirements
- User feedback
We will notify subscribers of significant changes via email and update the “Last Updated” date at the top of this page.
14. Contact Us
Questions about our email communications or this policy?
SHero Empowered
Fränya K. Isley
21738 Lawrence 1100
Monett, MO 65708
Email: admin@sheroempowered.com
Website: sheroempowered.com
For newsletter subscriptions specifically:
info@sheroempowered.com
Your communication preferences matter to us. We’re committed to respecting your inbox while keeping you connected to resources that support your journey.
